Tenant FAQs

You can browse our available listings and submit your application online through our easy-to-use application portal.

As part of our standard application process, we review credit history, verify employment and income, and may check rental and background history where legally permitted, in accordance with applicable fair housing laws.

Rent can be paid conveniently online 24/7 through your secure tenant portal. We encourage online payments for faster, easier processing.

Simply log into your tenant portal to submit a maintenance request. Our team coordinates with trusted, responsive vendors to get repairs handled promptly.

If rent isn't received within your lease's grace period, a late notice will be issued along with any applicable late fees as outlined in your lease agreement. If you're experiencing financial difficulty, we encourage you to reach out to our team as soon as possible to discuss your situation.

Many of our residents are enrolled in our Tenant Insurance Benefit Package, which can include renter's insurance, a one-time late rent fee forgiveness pass, rent reporting to credit bureaus to help build your credit history, and access to home-buying consultation services. Ask our team for details on what's included with your lease.

Pet policies vary by property and are outlined in your individual lease agreement. Please check your specific listing or contact our team for details before applying.

Contact our team through the tenant portal or emergency contact line provided in your lease documents for urgent maintenance issues that can't wait until regular business hours.

As your lease end date approaches, our team will reach out to discuss renewal options. You can also contact us directly at any time to ask about renewing.

We conduct a detailed move-out inspection and document the property's condition, comparing it to your move-in inspection report. Any applicable security deposit deductions will be handled in accordance with your lease agreement and local law.

You can reach our team anytime through your tenant portal, by phone, or by email. We're always happy to help.