Owner FAQs

Firefly Property Management proudly serves Bloomington, Normal, and the surrounding communities. Contact us to confirm whether your specific property address falls within our service area.

We offer flexible owner packages, including our Steward and Legacy plans, designed to fit different investment goals and budgets. Contact us for a full breakdown of pricing and what's included in each package.

Every property we manage receives a complimentary rental market analysis. We combine current local market data with hands-on experience to recommend a rental rate that attracts quality tenants quickly while maximizing your return.

Our tenant screening process goes beyond a basic credit check. We review credit history, verify employment and income, calculate debt-to-income ratios, check eviction and criminal history where legally permitted, and contact previous landlords. We evaluate applicants as a whole rather than relying on a single factor like credit score alone.

Owner payouts are processed via direct deposit (ACH) after rent is collected and any applicable expenses are deducted. You can view detailed statements anytime through your online owner portal.

You'll have 24/7 access to your financial statements, income reports, and vendor invoices through your secure online owner portal. Monthly statements are also provided, along with annual tax documents such as 1099s.

If a tenant falls behind, we follow the proper legal notice process for your property's jurisdiction, including any applicable late notices and fees. If the situation escalates, our team assists with the eviction process and works to re-rent the property as quickly as possible. Because eviction laws and timelines vary by state and are subject to change, we recommend discussing your specific situation with our team so we can walk you through current requirements.

Tenants can submit maintenance requests anytime through our online portal. We coordinate with a trusted network of vendors to ensure repairs are handled promptly and communicate with both you and the tenant throughout the process.

We work with vetted, reliable vendors to ensure quality work at competitive prices. If you have specific vendor preferences or requirements, let us know and we're happy to discuss your options.

Firefly Property Management offers real estate sales through Tanaka Real Estate, our dedicated sales division. When you're ready to sell, we can connect you directly with an experienced local agent. If you were referred by another broker, we will refer you back to that broker.

Simply contact our team for a free consultation. We'll discuss your property, your goals, and which owner package is the right fit.